we strive to ensure our support services are best in class. WE are available 24 x 7 x 365 to respond to customer difficulties. All of our support staff are Tier 1 capable and the only escaltions are to our company CTO. We never slow you down with ticket taking processes, we get right to the issue within the first minute of the call.
Downtime is critical to minimize and our entire operation is designed with that as the top priority. we feel confident our customers will find our services a refreshing experience on how support groups should work when downtime is critical.